Paul Garcia - Full Stack Developer

Amherst Holdings

Create, edit and review documentation and standard operating procedures for the entire IT department
InTune administrator and engineer; designed infrastructure and policies for Apple devices such as iMac and iOS devices
Update and deploy apps to macOS/iOS devices via Microsoft Endpoint Manager and Jamf Pro
Lead and coordinate projects to help the start-up business have sustained scaled growth
Use basic PowerShell scripts to push policies and essential software to company devices nationwide
Deploy applications and services via Microsoft 365 admin page

General Dynamics Information Technology

Manage team of service desk professionals, coordinating team to get most efficient production to lower SLAs and improve response and turn around time for clients to have minimal interruptions in work capabilities.
Configured, imaged, deployed, and integrated new equipment and Windows 2016 servers into the environment virtually through VMware
Improved reporting metrics, create, maintained and updated operational process documentation that improved collaboration with other service desks and units.
Conducted all hiring, training/mentoring, scheduling and performance reviews of 20 Desk/Field Level I/II/III technicians
Participated and led on several projects resulting in effective implementations.
Assisted with implementation of Windows Update Services server which greatly reduced administrator overhead for routine patching and security analysis duties
Offered assistance to the Help Desk support to thousands of users across the enterprise with escalated issues and further trained the Help Desk employees how to identify, diagnose and troubleshoot escalated issues

Insight Global

Troubleshoot and repair devices for the DoD Military personnel and contractor/employees across on Andrews Air Force Base as sole IT Technician
Under minimal direction, applied specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution.
Define scopes, plans and deliverables for assigned projects.
Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations.
Assign software, create and provision accounts in Microsoft 365
Perform hardware and software updates and repairs on Hewlett Packard (HP) desktops, laptops and printers all tracked to 100% accountability on HP Service Manager

Spear

Provide Level 2 support on Windows 7/10 machines for 1,000+ local/remote Department of Education Office of Federal Student Aid users
Manage and/or generate tickets on Remedy and Log Me In – approximately 250 per month.
Hands on repair and upgrades of GFE; which includes installing new user setups Create and manage user accounts in Microsoft 365 and Active Directory
Maintain, generate and edit user information on Active Directory.

Geek Squad

Diagnose and repair personal computers (Windows Device i.e. XP, Vista, 7, 8, 8.1, 10, Macs and some GPS devices using in house software and general manual fixes within in the OS software in a timely and accurate manner
Data and information Management of hundreds of client’s information per week maintaining 100% accountability

Angelo State University

Diagnose and repair personal computers (Windows Device i.e. XP, Vista, 7, 8, 8.1, 10, Macs and some GPS devices using in house software and general manual fixes within in the OS software in a timely and accurate manner
Data and information Management of hundreds of client’s information per week maintaining 100% accountability

United States Air Force

Processed requests for accounts and equipment needed from 1000+ military and government personnel
Installed computer systems, network connections and accounts for guest US and Foreign Ally units conducting training in the facility
Performed basic troubleshooting of computers, printers and networking issues to various NIPR/SIPRNET machines
Analyzed data that is used to drive tactics that will give the United States military the ability to find solutions for future problem sets
Produced intelligence reports to approximately 3000 professionals outside of the organization from employees to upper executive management

Hi, I am Paul Garcia

About Me

Coding Languages

Certifications

CompTIA A+, Sec+, MSCSA Server 2016

Security Clearance

TS/SCI

The Local Scene

Concho Valley Events

Amherst Holdings

Senior Computer Engineer

Austin, TX

Sep 2021 - Nov 2022

General Dynamics Information Technology

Service Desk Manager/System Administrator

Fort Meade, MD

Jul 2019 - Sep 2021

Insight Global

Tier 3 Service Desk Technician

The Pentagon, Washington DC

Dec 2018 - Jul 2019

Spear

Tier 2 Service Desk Technician

Department of Education Washington, DC

Jul 2018 - Dec 2018

Geek Squad

Computer Repair Technician

Owings Mills, MD

Oct 2016 - Jul 2018

Angelo State University

Computer Repair Technician

San Angelo, TX

Jan 2016 - Aug 2016

United States Air Force

Analyst

Las Vegas, NV/ Albuquerque, NM/ Bagram, Afghanistan

Sep 2008 - Dec 2015